Navigating Large Furniture Delivery Issues
We ordered a massive sectional sofa online, and while the fabric and color match our living room layout perfectly, one of the corner modular frames arrived with a noticeable structural crack in the base wood. I really want to keep the rest of the undamaged sectional, but the automated online help desk keeps suggesting a full return of the entire multi-box order. How do you get a digital furniture brand to ship a single replacement component instead of forcing a full return?
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